Frequently Asked Questions

Q: I had an account on the old website, but I can't log in? 

A: Log in is at the top left of the page in the green bar. We were not able to transfer over your passwords, so the first time you log in, you will need to reset your password.  Do this with the "Forgot password?" link at the bottom right of the sign in box.  Then log in with your email and password (even if you used a username before).

If you have any trouble resetting your password, just create a new account.  We can easily merge your old account with the new one if you end up with a duplicate.

Q: I managed to log in, but I can't find my saved addresses? 

A: Only the default billing and shipping address were carried over because the systems were different enough that it would have caused too many errors and we didn't want you to have to worry about trying to correct those.  You can easily add any addresses you need into your profile.  We have all your addresses saved in our system and can pull them up if you need them. Contact us.

Q: I can't find my previous orders?

A: All your new orders will be saved into your account profile and you'll easily be able to reference them. Harmans has a record of your previous orders. Contact us for further information. 

Q: How can I add a gift message? 

A: Once you have finished adding products into your cart and you're ready to check out, click the small cart icon in the navigation bar at the top of the page, and choose "View cart & add gift message."  On that page, at the bottom left, check the "Add gift message" box, and a space will appear where you can type your message.  NOTE: You can only do this is in the cart - it is not available in the checkout step.

Q: Can I place my order by phone? 

A: Yes, you may place a phone order.  We are a small operation and don't have one person full-time on the phone. The best days for us to take phone orders are Tuesday through Thursday. If you don't reach us directly, the BEST way to place a phone message is to call any day and leave your name and phone number (not the order).  Please repeat the number for clarity.   We will call you back to take the order details.

Q: Where is my package's tracking number

A: If you gave us an e-mail address, you will receive a tracking number for your packages and gift packages.  This tracking number is not sent out until the package is shipped.   It is sent directly via e-mail from UPS.com or Stamps.com.  Sometimes this e-mail is caught in your spam.   If you can't find the tracking number, send us an e-mail to Orders@HarmansCheese.com.  Include your name and name package was addressed to and we will search for the tracking number.